Returns & Refunds Policy

Returns conditions:

• Returned items (‘fabric’) must be unused, uncut and in their original condition with all tags still attached.
• Australian customers have 14 days from the date of purchase to return their order.
• International customers have 21 days from the date of purchase to return their order.
• Customers are to cover the cost of the return postage unless your items are deemed faulty by our team.
• We recommend using a traceable service when posting your return to reduce the risk of theft or lost parcels.
• We do not refund the cost of shipping unless the item is deemed faulty by our team.
• Please keep a copy of your return postage receipts as we will reimburse you for these costs if the item is confirmed to be faulty.
• We do not currently offer exchanges on any sample
• We do not currently offer exchanges.

Returning your order:

To complete your return please send an email to orders@elsegood.com.au stating your invoice number and the reason for your return. 

Please return your item to:

Silk House
23 Euston Road
Alexandria, NSW 2015

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and that you will be issued a refund. Your refunded credit will automatically be applied to your original method of payment. This may take 3-5 business days to clear, depending on your bank.

Have a question about the returns policy? Contact us at orders@elsegood.com.au