FAQ

1. ORDER

You can order as much as you like, but we have a minimum order quantity of 10 metres.

However please note stock quantities vary for different colours or discontinued stock.

If we can't satisfy your full order from our warehouse stock a custom order can be made.

Once you have placed your order, it will be prepared at our warehouse and shipped to your delivery address using Australia post/local freight delivery service. 

If you would like to receive your tracking number, please contact orders@elsegood.com.au

We are very sorry that you are not satisfied with your order. 

Please email us at orders@elsegood.com.au with your order number & a brief description of the fault/incorrect item & we can resolve this for you. Providing images of any fault would be greatly appreciated.

Please note that for Australian customers you have 14 days from purchase to refund/exchange your order. International customers have 21 days from order.

If you have placed an order but would like to cancel, please call (02) 9319-2266 or email orders@elsegood.com.au asap and we will cancel the order.

However, please note if your order has already been cut or the parcel has been dispatched we regretfully cannot cancel the order. Once you receive the goods you can make a return/exchange.

As we are a wholesaler, we cannot offer exchanges. Please consider your purchase carefully.

2. SHIPPING:

Standard shipping is $20. For bulky items or urgent orders we will contact you to advise the exact shipping fees associated with your order.

Australian orders shipped using the standard Australia Post/local freight services will arrive 2- 5 business days.

International orders can expect to be received within 2-7 business days. If you are concerned about your order, please contact orders@elsegood.com.au.

WILL I HAVE TO PAY DUTIES + TAXES?
As an international customer (outside of Australia), please be aware that your home country may charge import taxes & customs duties when the order arrives at the country of destination.

These duties & taxes are required to be paid by the customer. We recommend contacting your local customs office for an estimate of these fees if you are unsure.

3. OTHER:

Yes, please come in and visit us Monday - Friday to see our fabric range. We have over 40 years of experience and would love to talk you through our fabrics and how your design vision can be brought to life.

We specialise in silks and the best quality base fabrics. We also have a n extensive range of bridal fabrics, linen and natural blend fabrics, wool blends, jacquards and speciality evening fabrics.

Yes, we love to organise custom prints and you can even commission your own fabric. Call us or email us at orders@elsegood.com.au and we will happily discuss the process. Please note commercial quantities apply. 

The amount varies between different fabric fibres but average quantity is 150-300 metres.